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Help & Information

Shopping with AX Paris is easy and secure. Our transactions are taken by HSBC secure gateway and we have a valid SSL security certificate which can be checked by clicking the icon below.

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Payment Options

We accept Visa, Delta/Connect, Visa Electron, Maestro*, MasterCard, MasterCard Connect and Solo.

Your credit card will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.

All prices are inclusive of VAT (where applicable) at the rate appropriate to the country of receipt, where within the EU, and are correct at the time of entering the information on to the system. The total cost of the order is the price of the products ordered plus the delivery charge.

Credit Card Validation

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy. (View the privacy policy).

Order Alterations

As such we regret we are not able to amend any orders once they are placed. 

Once orders are placed into our system, our despatching systems are very swift and so it is not possible to make any changes once orders are placed. 

As such we regret we are not able to amend any orders once they are made.  

Returns Policy

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition and in their original packaging within 14 days of receipt. We will then issue a full refund minus the postage cost. Unfortunately we are unable to offer exchanges unless the item is faulty.

Returns are your responsibility we do not offer a pre-paid returns service so we recommend you send back items via recorded delivery. 

Please see the Returns Policy page on the home page for full details for how to return items. 

How long will it take to get my refund?

Please allow 10 working days from the receipt of your return confirmation email. This time frame is dictated by your bank or card issuer and is outside of our control. Your refund will be credited to the same card with which you made your original purchase. If there is a problem issuing a refund to your card we will contact you. If after 28 days of return you have not been refunded please contact us.

Customer Services

For all website customer service queries please submit a ticket on the Contact Us page of the website.

Website

If you have any technical problems with this site, please contact us by submitting a ticket on the Contact Us page of the website

Wholesale

For all wholesale enquiries please contact our sales department on sales1@axparis.com or call us on 07891 630169

NOTE: The above email address and telephone number is for wholesale enquiries only