PVC Collar Drop Back Top

Delivery

Delivery Times

UK (England, Scotland, Wales & Northern Ireland) -

Standard delivery - £2.95 -  delivers in approximately 3-5 working days

Next working day delivery - £5.95 -  delivers the next working day (Mon-Fri) **

**For next working day orders, we need to receive your order by 3pm the working day before you require delivery. Orders will be received the next working day.

Next day orders placed after 3pm will be despatched the following working day and received on the next working day after despatch. 

Next day orders placed after 3pm on Friday will be despatched on the Monday, or the next working day. 

**DUE TO THE MAY BANK HOLIDAY MONDAY, NEXT DAY IS CURRENTLY NOT AVAILABLE AS A DELIVERY OPTION**

Channel Islands & Europe - 

International delivery (0-2kg) - £7.95 - delivers in approximately 3-15 working days

Please note that delivery charges increase with weight, by £7.95 per 2kg.

For example, an order of 4kg would cost 2 x £7.95 = £15.90.

Rest of the World - 

International delivery - £15.95 - delivers in approximately 5-25 working days

Please note that delivery charges increase with weight, by £15.95 per 2kg.

For example, an order of 4kg would cost 2 x £15.95 = £31.90

Having trouble tracking your order? We will check your order status and give you an update.

Please submit a ticket here with the date your order was placed, your reference number for each order, your full name, billing address and phone number.

UNWANTED ITEMS

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition and in their original packaging within 14 days of receipt. We will then issue a full refund minus the original postage cost. Unfortunately we regret we are unable to offer exchanges.

Returns are your responsibility as we do not offer a pre-paid returns service, and so we recommend you send back items via Royal Mail Recorded Delivery or a similar trackable method.

FAULTY ITEMS

If the item you received is faulty please contact customer services via the Contact Us page, or by sending us a message on your order.

Please quote your order number, your name and address, details of the product and the reason for return.

We will then advise you on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.

Please note delivery charges are only refundable if you have received a faulty or incorrect item.

HOW TO RETURN AN ITEM

In order to return an item/s, please follow these steps

Log into your account

Go to Completed Orders

Choose the order on which you wish to return item/s

Click 'Return Items'

Add your reasons for returning etc

Click 'Submit'

This then submits a request for a return to us.

We will then shortly notify you that your request to return has been authorised.

When you receive this notification from us, please send your item/s back to us.

Please include a copy of your original invoice form in your parcel, with the returned items/kept items indicated on it.

Please ensure your goods are in a securely wrapped, in their original packaging, and that you enclose your paperwork with the goods.

Please use a trackable method to send the item/s back to us, such as Royal Mail 1st Class Recorded Delivery, or a similar method which gives a parcel tracking number.

We ask this because if items get lost in the normal post we regret we could not be held responsible for any items not received here.

Using a trackable method protects you.

Please keep a safe note of your parcel's tracking number.

The address to return to is -

AX PARIS WEBSITE RETURNS

www.axparis.com

Unit 3

Trafalgar Business Park

Broughton Lane

Manchester

M8 9TZ

How long will it take to get my refund?

Please allow 10 working days from the receipt of your return confirmation email. This time frame is dictated by your bank or card issuer and is outside of our control. Your refund will be credited to the same card with which you made your original purchase. If there is a problem issuing a refund to your card we will contact you. If after 28 days of returning your item you have not been refunded please contact us.

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